The National Transport and Safety Authority (NTSA) has clarified that drivers who applied for their logbooks before June 10, when it officially launched the electronic logbooks, will receive the physical documents.
According to NTSA, motorists who completed their applications before the transition date will not be automatically migrated to the eLogbook system for those specific transactions.
NTSA, however, noted that applications lodged on or after June 10 will be issued with the newly introduced eLogbooks as part of the digital transformation.
“Kindly note that applications submitted before June 10 will be issued with a physical logbook. Applications submitted on or after this date will be issued with an elogbook,” NTSA clarified.
The introduction of eLogbooks is expected to offer several benefits, including faster processing of vehicle ownership records and improved security against forgery and document loss.
With the digital system, NTSA noted that ownership details can be verified quickly through secure online access and QR-based checks, making fake documentation much harder to circulate.
It is also intended to provide easier access to ownership information via digital platforms and to reduce costs associated with printing and issuing physical logbooks.
NTSA’s clarification comes hours after the eLogbook system officially took effect, ending the use of paper-based logbooks for the newly processed digital vehicle transactions.
Nonetheless, NTSA had earlier warned stakeholders of brief system downtime as it completed the migration to the new platform, saying the interruption was necessary to ensure a smooth transition.
By the morning of Wednesday, June 10, the Authority said the process was complete, and services had returned to normal, with public support channels open for anyone facing challenges.
Kenyans seeking to download and authenticate their elogbooks were urged to do so through their NTSA account on the eCitizen platform-Kenyans.co.ke.
